Frequently Asked Questions

No. Breezm does not sell or share your face scan data with third parties.

Your face scan data remains within Breezm and is handled internally only by Coptiq Inc., our U.S. entity, and Coptiq Co., Ltd., our headquarters in Korea. Access to digital scan data is strictly limited to authorized personnel, including specialized teams responsible for processing and managing digital scans.

Your scan data is used only as necessary to provide Breezm services, such as creating and producing your customized eyewear, and is not provided to outside parties for advertising or sale.

For privacy questions or deletion requests, please contact contact@breezm.com so the request can be routed to the Privacy Officer.

Yes. Customers may request full deletion of their face scan data at any time after receiving their eyewear by contacting contact@breezm.com. Deletion requests are completed within two business days.

If you do not request deletion, your face scan data is securely stored on a trusted enterprise-grade cloud platform that is widely used by government, financial, and healthcare organizations. Your data may be retained to support your future Breezm purchases and fittings.

Eye exams at our New York Store are temporarily unavailable. We plan to resume this service and will update this page once eye exams are available again.

If you already have a current prescription, please bring it with you to your appointment so our optician can help you select the right lens options.

Breezm offers a 45-day Peace of Mind Guarantee for eligible eyewear.

The 45-day period begins on the date you receive your order. To qualify for a return, exchange, or remake, the product must be received by Breezm within 45 days of your delivery date.

If your eyewear does not feel right, please contact us as soon as possible so our team can review the issue and recommend the appropriate next step, which may include a fitting adjustment, remake, exchange, or refund, subject to the terms of our return policy.

For returns, round-trip shipping costs will be deducted from your refund.

Yes. A face scan is required for all Breezm eyewear, as each pair is customized using your individual facial measurements.

The only exception is when you reorder the exact same product within two years of your previous scan. In that case, you may place the reorder without completing a new face scan.

While we don't bill most vision insurance plans directly, we can submit an out-of-network claim on your behalf through our reimbursement system to help you receive any eligible benefits.

At the time of purchase, Breezm will collect the information required to submit the claim and, with the information you provide, file it with your insurance provider on your behalf. If the claim is approved, your insurance provider will send the reimbursement directly to you, typically by check.

If you prefer to submit the claim yourself, you may request an itemized receipt from Breezm after your purchase and submit it directly to your insurance provider for reimbursement.

For customers with VSP, we currently offer 10% off select eyewear, plus complimentary lens upgrades, including blue-light filtering.

Insurance benefits, reimbursement amounts, and offers may vary by plan, and we'll continue to update this information as our coverage expands.

Eyeglass prescriptions are generally valid for up to two years from the date they are issued, depending on applicable requirements and the expiration date specified by your eye care provider.

If an expiration date is listed on your prescription, Breezm cannot accept the prescription for a new eyewear order after that date has passed.

Because our frames are custom-made and 3D printed, production typically takes about 2 weeks. Including logistics and customs processing, you can expect your glasses to be ready for pickup approximately 4 weeks after placing your order.

We will send email updates as your personalized Breezm eyewear completes each stage.

If your eyewear has a manufacturing defect, please contact us as soon as you discover the issue. Eligible defective products may be remade, exchanged, or refunded. To qualify, the product must be received by Breezm within 45 days of your delivery date.

After the 45-day period, Breezm offers a lifetime paid replacement program for frames damaged through use.

• For Basic, Polymer, and Wire lines — Front replacement: $74, Temple replacement: $37
• For the Titanium line — Front replacement: $94, Temple replacement: $47

For lenses, if your lenses are damaged within 6 months of delivery, you may receive 30% off a replacement pair of lenses with the same specifications.